Email submission not detected

If you're using FormStatus and your email submission isn't being detected, this guide explains how email verification works, common causes of issues, and platform-specific troubleshooting steps for NinjaForms, WPForms, Gravity Forms, and Contact Form 7.

How Email Submission Verification Works

When a user submits a form, email verification typically involves:

1. Frontend (Client-Side) Checks

• The form ensures the email input is correctly formatted (e.g., name@example.com).
• Some plugins offer real-time domain validation or restrict invalid characters.

2. Backend (Server-Side) Verification

The form plugin passes the email to FormStatus via webhook, API, or other integration.

FormStatus checks for:

• Proper formatting
• Presence of a value
• Potential spam or bot-like behavior

If valid, the submission is logged or forwarded as expected.

General Troubleshooting Steps

1. Ensure the Email Field Is Configured Properly

• It should be required and labeled as an email field, not just text.

2. Test Using Different Emails

• Avoid temporary email services or invalid formats.

3. Check for JavaScript Errors

• Inspect the browser console for form or plugin errors.

4. Review Form Logic or Conditions

• Make sure conditional logic isn't preventing the field from being included.

5. Check FormStatus Dashboard

• Look under the Logs or Submissions tab to confirm if the form entry was received.

Platform-Specific Fixes

NinjaForms

• Check field settings: Make sure the email field is using the "Email" input type.
• Confirm the submission action: The form must include an action like "Email" or "Save to Database."
• Webhook integration: If FormStatus is using a webhook, verify the webhook URL is correct and actively connected.

WPForms

• Field must be 'Email' type: Text fields won't validate or trigger email logic.
• Smart Logic: Check if conditional logic is hiding the email field under certain conditions.
• Enable Notifications: Ensure the email field is used in the form notification setup (this often triggers logging).

Gravity Forms

• Confirm field type is 'Email' and required.
• Check Feed Settings (for FormStatus integrations, Zapier, or webhooks).
• Use the Logging add-on to monitor if the form is sending the correct data.

Contact Form 7

• Ensure the tag used is [email your-email] (the * means required).
• Look at the mail template: make sure [your-email] is properly mapped in the "To" or "From" fields.
• If using a plugin like Flamingo to store submissions, check if the email is saved there.

Common Causes of Email Not Being Detected

Issue Description

• Field not required = Optional fields may be skipped in submission
• Wrong field type = Text fields don't validate as email addresses
• JavaScript conflicts = Other plugins or themes may interfere with form logic
• Failed integration = Webhook or API connection to FormStatus is misconfigured
• Spam protection = Email may be filtered out or blocked due to domain reputation

Next Steps

• Double-check form plugin settings (required fields, correct input types).
• Review integration or webhook settings in FormStatus.
• Test the form with valid emails from common providers.
• Look at your FormStatus Submission Logs or Error Logs for failed entries.

Need Help?

If you're still not seeing the email submission in FormStatus:

1. Screenshot your form settings (especially the email field)
2. Note the plugin you're using (e.g., Gravity Forms, WPForms)
3. Provide a test email and timestamp of your submission

Then contact our support team — we’re here to help you get it working.

Updated on: 20/05/2025